Dyson vacuum cleaner - Suction problems troubleshooting tips

Having suction problems with your Dyson?

Fix it with one of our step by step videos!

This is a new feature for 2018 so we are in the process of adding new videos monthly so if your model isn't available yet then check back or drop us an email.

Suction problems are mainly due to blockages or dirty filters. I have removed popcorn, 2p pieces, biros, bits of coathangers and peashooters. One thing causes the blockage and then dust and dirt builds up behind it.

 

Before you do anything else, replace or wash your pre-filter and let it thoroughly dry (I can't emphasise enough how it must be THOROUGHLY DRY if not you will be looking at a motor replacement)
If you have just washed your filters but you have been decorating sucking up plaster dust, paint dust etc then wash your filters again as this fine dust gets to your filters a lot easier than normal household dust and blocks them a lot quicker.
 
DC01 and DC02 replace both filters. DC01 either a HEPA filter or S-level filter under the bin and a S-level filter in a pull out cage to the right of the bin. DC02 two rectangular filters visible once the cyclone top is opened.
DC03 - Replace or wash the top/pre filter depending on which filter you have if the top of the pre filter pulls out then wash it if not replace it.
DC04 - wash or replace the filter ABOVE the bin in the cyclone top.

DC05 - wash or replace the filter ABOVE the bin in the cyclone top.
DC07 - wash  the filter at the bottom of the machine at the right hand side.
DC08 - Remove the cyclone and bin, open the lid at the top of the machine and wash the circular filter.
DC11 - Remove the cyclone and bin, wash the rectangular filter immediately visible,
DC14 - wash the filter above the bin in the cyclone top.

DC15 - wash the filter above the bin in the cyclone top.
DC18 - Wash the filter above the bin in the cyclone top.

DC19 - Remove the cyclone and bin, open the lid at the top of the machine and wash the circular filter.

DC19T2 - Remove the cyclone and bin, open the lid at the top of the machine and wash the circular filter.

DC20 - Remove the cyclone and bin, open the lid at the top of the machine and wash the circular filter.

DC21 - Remove the cyclone and bin, open the lid at the top of the machine and wash the circular filter.
DC22 - Looking at the Dyson from the front turn it onto its right hand side, Use a coin to open the 2 blue screws and remove the rectangular HEPA filter. Next use a a coin to open the blue screw next to the large wheel, open the wheel hatch and remove the large cylinder filter.
DC23, DC23T2, DC32 - Looking at the Dyson from the front turn it onto its left hand side. Unscrew the large blue dial near the wheel, open the wheel hatch and wash the round filter inside.
DC24, DC25 wash the filter above the bin in the cyclone top and the filter in the ball.
DC26 - Looking at the Dyson from the front turn it onto its left hand side, unscrew the two coloured plastic screws on the bottom and wash the rectangle filter, next there is a coloured catch at the rear of one of the large right hand wheel (looking at it from the front) Unclip this catch and open the wheel hatch and wash the doughnut style filter inside.

DC27 - Looking at the Dyson from the front, wash the filter at the bottom right of the machine and also the HEPA filter underneath the bin.

DC33 - Looking at the Dyson from the front, wash the filter at the bottom right of the machine and also the HEPA filter underneath the bin.

 

 

This suction checklist below is mainly for upright Dysons as suction problems on the cylinder models are very easily solved.
For cylinder Dyson vacuums troubleshooting suction problems is done by removing the hose at the main part of the machine and testing the suction, if it is poor clean or replace the filter, if it is good then the blockage is in the hose or handle. Disconnect the handles at each point to determine where the blockage is.
 
A quick note for Dyson DC07 owners: If after cleaning your filters and checking every orifice of your machine your suction is still poor, click here to troubleshoot your Dyson DC07 vacuum.
 
If you have a DC01, DC02, DC03, DC04 or DC05 remove your bin and look in the bin is there anything else in it? or is it just a plastic bin?
If your answer is "It's just a clear bin with nothing else inside it" you have solved your problem.
There should be a green, yellow, blue, pink or whatever colour inner bin part that should be there. This is what it looks like on a DC01. DC02, 3, 4 and 5 are not much different. Get the new bin inner part and wash your filter, if you haven't killed your motor it should work as normal again.

 

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Before you give the favourite answer of "I never had one" If you have owned the vacuum cleaner for 3 months or more with no problems, trust me you had one.
 
If you are still having problems with the suction on your Dyson vacuum after cleaning the filters then make sure the bin is empty remove your filters and quickly test the suction from the handle it should take no more than 5 seconds of running to do this.
This mainly occurs when the cage that holds the washable filter becomes blocked and cannot be cleaned resulting in loss of suction across the whole machine. The only course of action is to replace the entire filter if your suction is good when the filter is removed.
 
Removing the filters to test the suction does not always work! On the newer models, such as the ball and handheld models, the filter has a seal built in so removing the filter is enough to kill the suction.
 
 Next determine if it is from the base or the handle if you are still having problems, click one of the links below:

 

POOR SUCTION FROM THE HANDLE/ HOSE

 

POOR SUCTION FROM THE BASE/ BRUSHES