Dyson vacuum cleaner - Wand handle/ hose suction problems troubleshooting tips

Having suction problems?

Fix it with one of our step by step videos!

This is a new feature for 2018 so we are in the process of adding new videos monthly so if your model isn't available yet then check back or drop us an email.

If you have arrived here from a Google search please go to our troubleshooting your Dyson vacuum suction problems page first.
 
If you have lost suction from the wand handle on your Dyson vacuum, remove the handle and check the hose suction, if the hose suction is good then obviously you have a blockage in your wand handle. Common sense but its surprising how many callouts I have had for this simple problem.
To clear the wand handle get a wire coat hanger straighten it out but keep a hook on the end to stop you losing it down the handle. Shove it down the metal end of the handle as you want to try and knock the blockage out the same way it came in, again this depends on which model you have as some have reversible handles. Also you can get a pair of pliers and put a hook in the wire coat hanger and shove it down the handle and try and pull the blockage back out.
 
Once clear hold it up to a window and you should be able to see daylight you won't be able to see straight through due to the angle of the handle (unless you have a Dyson DC03). If you can't see daylight trust me it is still blocked even if a coathanger goes all the way through. A 2p piece is always a favourite as it gets wedged in the angle and spins so it looks clear but its not.

Bulb.jpg

If the handle is clear pull the U-bend off at the back of the machine, you should be able to put your fingers in each end and touch them. Next take a pound coin stand the hose up straight with the handle and U-bend removed and drop it down if it drops out the bottom it is clear, if not well its blocked.
 
Check the hose all the way along for splits and tears usually they start under the top cuff but check the entire hose just in case (If the hose has a small tear in it and it is not fully stretched out then you are not going to lose massive amounts of suction, it will need replacing but don't buy a hose until you figure out what else is causing the loss in suction).

 

If you have a ball model or one of the later uprights such as the DC27, it could be the hose has not transferred over properly. When you put the handle back into your Dyson (looking from the back) you should see a small hose to the right that moves across, if not it may be stuck in the base position.

Remove the handle and tap the small hose to the left and it should switch over to the main hose, problem solved for now. Take some WD-40 or polish if you haven't got any and apply it to the spring to the bottom right of the main hose. Pictures will be coming soon as I understand this is hard to follow.
 

90% of the time the above will solve your problems, if not listen for strange noises from your Dyson vacuum such as whistling, air leaks etc. If you are a Dyson DC07 owner click here for a separate troubleshooting guide.