Dyson vacuum cleaner - Base, cleaner head suction problems troubleshooting tips
If your upright Dyson vacuum has poor base suction this means poor suction where the brushbar is then follow these steps:
Determine if you have a clutch or clutchless model Dyson, a clutch model will have a round dial on the cleanerhead, a clutchless model won't. Look at the photo below to help you.
Looking from the front, look to the bottom left, if there is a circular dial there then you have a clutch model, if not then you have a clutchless model.
Fix it with one of our step by step videos!
This is a new feature for 2018 so we are in the process of adding new videos monthly so if your model isn't available yet then check back or drop us an email.
If you have a clutch model then look at the dial and make sure it is NOT in the "N" position or on newer models OFF with large lettering (the "N" postion is for vacuuming hard floors only). If it is turn it to the "P" position or for newer models off with smaller lettering.
Try vacuuming again and you should hear the brushbar turning when you tilt the machine back. If you don't hear the brushbar or any difference in pickup then it may be the clutch belt has broken (there are 2).
If you are so inclined you could visually check to see if the brushbar is turning but the machine would have to be tilted back as the brushbar does not spin when the vacuum is upright so it is up to you but be extremely careful due to the brushbar spinning at high speed.
If you determine the brushbar is not spinning then do not go any further as this will be your problem and it requires a repair and usually a new clutch. On most occassions something has happened to the clutch to cause it to break the belt.
If you have a clutchless model Dyson then with the machine unplugged and switched off (it has been known for someone to plug it in while your working on it, as stupid as it sounds it happens, so make sure the switch is off) put your hand underneath and rotate the brushbar with your fingers. If it is extremely easy to turn then you either have a severely worn or broken belt. Replace the belt and it should be fine.
On occassion a belt can slip off and/or break also, if this happens continually then try this simple solution. When starting your Dyson vacuum, start it in the upright position, do not put the head to the floor then start it, as this is like wheel spinning a car. Let it get up to speed in the upright position (which takes 2 seconds) then put the head to the floor. 99% of the time this will solve your problem.
If you have a ball type Dyson such as the DC24, DC25 etc then check to see if your brush is spinning.
If not, first make sure the brushbar switch is on, then try unplugging your Dyson, removing the brushbar, cutting any hair off, re-inserting the brushbar and pushing the red reset button down by the brush bar on the DC18, DC24 models and simply turning the brushbar off and on again on a DC25.
If this does not solve it, you will more than likely need a new brushbar motor, these are replaceable on DC15, DC18 and DC24 models but not on DC25. Dyson do not supply the brushbar motors for DC25 so it means an entire new cleaner head, it is still not that expensive to replace at around £50.