Covid-19 Information

COVID-19 Information                                        Updated 10th July 2020

Due to the Coronavirus pandemic we have stopped all repairs indefinitely.

The parts store has been redesigned to allow parts to continue to be shipped.

Why aren't we doing repairs even though lockdown is easing?

There are numerous reasons but the most important ones are:

1. We do not want to put you or ourselves at any risk!

2. If we visit multiple homes you can see how easy it could spread as we could be asymptomatic or we could have come in contact with someone who wasn't displaying symptoms. By minimising contact we minimise the risk of spreading the virus.

3. Vacuum cleaners are high risk due to airborne dust, repairing multiple vacuum cleaners and breathing this airborne dust which is microscopic is putting ourselves under unnecessary risk.

This is why we have also stopped drop off repairs as this would be bringing the dust directly into our premises from multiple vacuum cleaners, again this is a risk we are not willing to take.

We will continue to try and support via email where possible but this is not the only line of work we are involved in so please be patient.


Also feel free to browse the redesigned parts store, troubleshooting pages and also download a user manual.


Thanks for your patience and we will update this page as guidance and circumstances change.